Thank you for choosing MyCursive.com. We pride ourselves on delivering top-notch, effective curricula and workbooks that empower educators and parents in their teaching endeavors. Our digital products are meticulously designed with the user in mind. We understand, however, that sometimes a product may not fit your needs as expected. Below are our guidelines related to refunds and exchanges.
Digital Product Refunds
- Eligibility for Refund: If you find that our digital product does not meet your expectations, please reach out to our support team within 30 days of your purchase. We’ll do our best to address your concerns.
- Refund Process: To initiate a refund, please email support@mycursive.com.com with the subject line “Refund Request – [Name of product]”. In the body of the email, please include a brief explanation of your reasons for the request, as this helps us improve our products and services.
- Refund Timeline: Once your refund request has been received and approved, the amount will be credited back to your original method of payment within 5-7 business days.
Exchanges
Due to the nature of digital products, we do not typically offer exchanges. However, if you believe you’ve purchased the wrong product by mistake, please reach out to us within 48 hours of your purchase, and we’ll see how we can best assist you.
Non-Refundable Items
Please note the following exceptions to our refund policy:
- Products downloaded or accessed more than a certain number of times (e.g., 3 times).
- Products purchased during promotional sales or with discount codes may not be eligible for a refund.
- Bundled products or courses, unless all items in the bundle are returned.
- Any product for which more than 14 days have passed since purchase.
Feedback
We continually strive to enhance our digital products based on feedback from users like you. If you have suggestions or feedback about our curriculum or workbooks, please let us know. We value your insights.
Contact Us
For any questions about this policy or for further assistance, please reach out to:
Email: support@mycursive.com
Thank you for entrusting MyCursive.com with your educational needs. We remain committed to serving you with excellence.
Last Updated: August 28th, 2023
Please note: MyCursive.com reserves the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
